Flooring Installation Warranties
Your investment is protected by both our professional installation warranty and comprehensive manufacturer warranties.
1. Installation Warranty
Our Workmanship Guarantee - This warranty covers the quality of our installation services, ensuring your flooring is properly installed to industry standards.
Installation Warranty
Our installation warranty covers one year from the installation date against workmanship defects. This covers the quality of our installation services, ensuring your flooring is properly installed to industry standards.
- Professional floating installation
- 6 Mil poly moisture barrier
- Industry-standard installation
2. Manufacturer's Warranty
Product Guarantee - The flooring materials you choose come with manufacturer warranties covering defects, wear, waterproofing, and more.
Parkay Floors Warranty
Premium protection for your vinyl flooring
Residential Warranty
Pro-rata coverage for wear, staining, fading, and moisture damage from everyday household spills
Light Commercial Warranty
Coverage for light commercial installations with same protections as residential
Maxxi Floors Warranty
Lifetime protection for ultimate peace of mind
Lifetime Residential Warranties
Vinyl layer won't wear through under normal use (minimum 3% of installation)
100% waterproof - structural integrity protected from water exposure
Free from manufacturing or material defects
Resists staining from pet urine, feces, and vomit
10 Year Commercial Warranty
10 years for retail, medical offices, hotels, offices, restaurants, and institutional use
Critical Requirement: A visqueen (moisture barrier) layer MUST be used before installing Maxxi Floors SPC for the warranty to be valid. Installation without it will 100% void the warranty.
What's Not Covered
To provide transparency, the following are generally not covered under standard warranties:
Improper Maintenance
Damage from improper cleaning products, techniques, or lack of regular maintenance per manufacturer guidelines.
Water & Moisture Issues
Flooding, standing water, plumbing leaks, hydrostatic pressure, or mold/mildew from prolonged moisture exposure.
Physical Damage
Scratches, gouges, cuts, burns, indentations from heavy furniture without protective pads, high heels, or rolling carts.
Pet Damage
Pet scratches, claw marks, or damage beyond normal staining (though Maxxi Floors offers pet-proof stain resistance).
Normal Wear & Tear
Gloss reduction, minor surface scratches, color variations from UV exposure, and normal aging of materials.
Natural Disasters & Abuse
Damage from earthquakes, storms, fire, intentional misuse, or installation in inappropriate locations (outdoor use).
Frequently Asked Questions
Does the warranty cover water damage?
No. Water damage from flooding, plumbing leaks, or excessive moisture is not covered under our installation warranty. However, both Parkay Floors and Maxxi Floors offer lifetime waterproof warranties on their flooring materials, protecting against normal water exposure and everyday household spills.
What happens if my flooring shows wear?
Our installation warranty covers 1 year from the installation date against workmanship defects. Additionally, your flooring materials are backed by the manufacturer's wear warranty - 25 years for Parkay Floors residential installations and Lifetime for Maxxi Floors residential installations.
Is the manufacturer warranty the same as the installation warranty?
No. The installation warranty covers our workmanship and how the floor was installed. The manufacturer warranty covers defects in the flooring product itself, including wear-through, staining, and manufacturing defects. Both work together to protect your investment.
Do you provide warranty documentation?
Yes. When we install your flooring, we provide a copy of your installation warranty details. We also include the manufacturer's warranty information for the specific flooring brand and product you've selected.
How do I make a warranty claim?
If you believe you have an issue covered by warranty, contact us immediately at (772) 444-3325. Our team will schedule an inspection and guide you through the claim process. For manufacturer warranties, claims must typically be reported within 15-30 days of discovering the defect.
What's not covered under these warranties?
Generally not covered: damage from improper cleaning or maintenance, excessive moisture or flooding, pet damage and scratches, heavy furniture gouges without protective pads, damage from high heels or rolling carts, natural disasters, gloss reduction (which is normal wear), and damage from temperatures outside the recommended range.