PTAH Flooring LLC ("PTAH Flooring", "we") installs flooring on Florida's Treasure Coast. This policy explains what personal information we collect through ptahflooring.com, our customer pages for quotes, invoices and sign-offs, text messages, email and phone calls, how we use it, and the choices you have.
Information we collect
- Contact details you give us: name, phone and mobile number, email, job site address, and anything you write in our forms.
- Job details: measurements, floor plans, photos, product choices, quotes, invoices, schedules, notes and change requests.
- Approvals and signatures: when you approve a quote or sign off on finished work, we keep your name, signature, the time and your device's IP address.
- Text message consent: if you agree to job texts, we keep the words you agreed to, the time, the mobile number, and whether you agreed online or by telling our staff.
- Messages: texts and emails between you and us, and whether they were delivered.
- Phone calls: calls to our business line may be answered by an AI assistant that transcribes the call so we can follow up. Callers are told at the start of the call. We do not record call audio.
- Payments: card payments are handled by Stripe. We never receive or store your full card number.
- Website use: our website host records basic usage, such as pages viewed and a session identifier, to run the site and count visits.
How we use it
- To quote, measure, schedule and install your floors, invoice you, and honor our warranty.
- To contact you about your job by phone, email or, if you agreed, text message.
- To answer questions and requests you send us.
- To keep business, tax and legal records.
- To keep our systems secure and prevent fraud.
We do not sell your personal information.
Text messages
We text only about your flooring job: appointment reminders, schedule changes, crew arrival, and links to your quotes and invoices. We text only people who agreed, and agreeing is never required to buy. Message frequency varies with your job. Message and data rates may apply. Reply STOP to stop, START to start again, and HELP for help. Our Text Messaging Terms explain the program.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors that support our services, such as the provider that delivers our text messages, is permitted. All other categories of sharing in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Who we share it with
We share personal information only with those who help us do your job or run our business, and only for that work:
- Service providers: Base44 (hosting for our website, customer pages and job records, and the AI assistant on our website), Telnyx (phone calls and text messages), Stripe (card payments), Google (email, maps and address lookup, and AI), Anthropic (AI), and Intuit QuickBooks (invoicing and accounting). Our AI tools help us read floor plans, draft estimates and answer questions on our website.
- Installers on your job: the crew working on your job sees the site address, the site contact's name and phone, and the work to be done.
- When the law requires it, to protect our rights or someone's safety, or as part of selling or reorganizing our business.
How long we keep it
We keep job records, quotes, invoices, signatures and text consent for as long as we need them for your job, our warranty, and our legal and tax obligations. Our hosting provider keeps backups for up to about one year, so deleted information can remain in backups until they expire.
Your choices
- Texts: reply STOP at any time, or ask us to stop.
- Email: ask us to stop emails that aren't about an open job.
- Your information: contact us to see, correct or delete what we hold about you. We may keep what the law or an open job requires.
Security
We limit access to job records by role and use encrypted connections. No system is perfectly secure, so we can't promise that information will never be exposed.
Children
Our services are for adults. We don't knowingly collect information from children under 13.
Changes
We will post any change to this policy here with a new effective date.
Contact us
PTAH Flooring LLC, 3145 SE Dominica Terrace, Stuart, FL 34997, 772-444-3325, ptahflooring@gmail.com.